Frequently Asked Questions

How do I place an order?

First click on the product image or product name to view the item details. My company doesn't have a self checkout feature like the popular ecommerce websites. You can contact or WhatsApp our sales representatives to make a quotation as per your selected items and quantities.

How do I pay for my purchase?

• We accept a variety of payments including MasterCard, Visa and American Express (AMEX) in our showrooms.
• We accept "cash or card payment on delivery".
• We accept "bank transfer" payments and "payment by link" to our company's business bank account.
• We accept "cash or cheque deposit to our company's business bank account through ATM".

Do you charge VAT?

Yes, as per UAE law a 5% VAT is already included in our displayed prices.

When will I receive my order?

It depends on your order delivery methods. We hold thousands of items in stock, so an order for a stocked item, placed before 3pm, will be delivered the next day by our company's drivers in the UAE. Some orders will be delivered by a courier express service company. Our sales team will share the courier waybill with you for tracking purposes; please answer the phone call from the courier company. It will help the courier delivery find your location correctly and hand over the order on time. For bulk wholesale orders, please contact our sales team for an accurate update.

I am looking to customize items with my logo. Can you arrange this?

The customization service is not from my company directly. Our customers order the products from us and then find a logo printing company by themselves. The customers pay for the logo printing service fee. My company can deliver the ordered products to the logo printing company by our company's driver for free.

I want to place a large order for certain items. How do I know if you have the available quantities to fulfil my order?

With our trade experience, our sales team will check availability from our warehouse management system (WMS). Once the deposit is paid, the ordered products will be allocated in our WMS and will not be oversold to other customers.

Can I see a representative?

Yes, our showrooms are open all through the year, 365 days. You can visit our 3 showrooms during opening hours at your convenience.

I need my order today. Can you deliver?

For stock items, our standard delivery service is within 1-2 working days. If you require an item urgently, please contact our customer service team by mobile phone or WhatsApp, and they can advise whether we can achieve this.

Who will be delivering my order?

We have our own fleet of vans and pickups delivering regularly throughout Dubai, Sharjah, and Ajman. For other Emirates, we use a courier express service company.

Can you deliver to us outside of office hours?

In the majority of cases, this will not be possible. We understand that some business facilities have strict gate pass rules, such as shopping malls and business centers, where service or goods delivery is only allowed after closing time. Please contact our sales team to schedule the necessary gate pass application, and we will make it happen.

I can only accept delivery at certain hours of the day. Can you fit in with these times?

Our company's own delivery team will try their best to manage the delivery time and hand over the goods to you at the requested time. Some orders are delivered by a courier express service company, making it a bit more difficult to set an exact expected delivery time.

What condition do returned items need to be in?

All returned items must be in their original condition, with all parts, packaging, and documentation included. They must not be used, altered, or damaged.

What if my item is damaged or defective?

Items with defects (not caused by misuse) can be returned or exchanged.

How will I receive my refund?

Refunds are processed using the original payment method used for the purchase. For credit card purchases, the refund will be issued back to the same card.

How do I contact customer service?

You can contact our sales representatives by calling or messaging via WhatsApp at: +971 50 3714677 (WhatsApp), +971 50 3714678 (WhatsApp), +971 50 3714398 (WhatsApp), or email us at dubai@manfo.ae and ajman@manfo.ae.